President Vladimir Putin issued a rare apology on Thursday when a pensioner complained to him about the price of eggs. During Putin's Q&A session with the media and the public calling in from across Russia, Irina Akopova was shown seated at her kitchen table via video link. "Vladimir Vladimirovich, take pity on pensioners! We don't get millions. Sort this out - we have no one to turn to," she said. "I'm very grateful to you, I'm counting on you to help." Putin replied, "I apologise for this, but this is a failure of the government's work...