HMRC Pen-Pushers “Gardening” and “Gaming” Instead of Answering Calls

Any one of the 840,000 callers to HMRC who went ignored in January can safely assume that civil servants were busy elsewhere –  at home “taking the cats for a walk” and “gardening“. According to a whistleblower in the department, HMRC’s new-age commitment to “flexible working” has led to paper shufflers concentrating on gaming on their PlayStations rather than deal with the taxpayers who keep them employed.[…] Read the rest